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FAQ

Who are we?

We are specialists in performance parts & carbon fibre.  Our main aim is to provide quality products at competitive prices.

We have many years experience with superbikes & apparel having worked closely with manufacturers such as Aprilia, Ducati, MV Agusta, Moto Morini, Triumph and Yamaha. A successful business comes from exceptional customer service, the best quality accessories and the best value for the customer. Passion for motorcycles is what inspires us.

Although Conquest Carbon is a small business, we take our responsibilities to our customers, suppliers and the local area seriously. We operate a policy of 100% customer satisfaction, we don’t just say we do. We believe that growth of our business will come from ensuring that every single customer and supplier has a positive experience with us, creating repeat business and encouraging new business.

VAT registration number GB 169 4581 66

How is our carbon made? The first stage of the manufacturing process is to build a solid (computer cut) pattern, from which a mould for the panel is produced. The moulds are constructed by laying layers of pre-impregnated (with resin) carbon fibre on top of each pattern to produce the mould.

The production of the mould takes place in several stages, involving vacuum treatments, de-bulking and heating processes. The mould then has to be thoroughly cleaned and prepared for use. The next phase is the actual fabrication of a part, made from sheets of pre-cut, pre-impregnated carbon fibre, which are carefully laid inside the moulds. It is thereby vital orientate the carbon fibre sheets in pre determined directions in order to achieve the desired strength. A total of 5 layers of carbon fibre are laid, forming the outer skin of the part (to achieve a final, cured thickness of 1mm, a total of 3-4 layers of carbon fibre must be laid down).

The next stage of the process is to cure the carbon fibre in an autoclave. This exposes the carbon fibre to a number of temperature/pressure cycles according to the specific requirements of the materials and components being processed. During this treatment, the resin impregnated in the carbon fibre flows into the surrounding fibres and is activated, thereby curing the carbon fibre. Once the outer skin has been cured and cooled down, a layer of fibre glass is fixed onto the outer skin by a sheet of resin to ensure the materials stick strongly together. The chassis panel then returns to the autoclave for curing.

After having cooled down again, one more layer, consisting of a number of pre-impregnated carbon fibre sheet is placed on top the existing skin, and again treated in the autoclave for a final time. When the part is completely produced, it is sent to an evaluation department, and when proven good, it can be deemed fit for sale.

There are many different types of carbon fibre, the two most used in the motorcycle industry are plain weave & twill weave. Below are two pictures of the different weave.

Plain weave: This weave is mostly used for manufactures such as Ducati & MVAgusta

DUCATI-1199-CENTRE-gloss-white

(Picture above is gloss plain weave)

The other weave "twill" is mostly used with manufactures such as Aprilia, BMW, Honda, Kawasaki, Suzuki & Yamaha

aprilia-rsv4-hugger-sat

(Picture above is satin/matte twill weave)

All purchased stock items will be shipped within 2 working days, excluding Sundays and UK Bank Holidays, via Royal Mail First Class Tracked & Signed For or International Signed For. Other specific items may be shipped by other couriers. We choose to use Royal Mail as they are very reliable however, this service can take up to 14 working days after the parcel has been shipped in the UK before the item can be declared as lost in the post. For international parcels please allow 28 days after it has been shipped as it can take up to two weeks to be released from customs.

 

DELIVERY TIMES:  Click here for delivery times

 

INTERNATIONAL SHIPPING: Please allow up to 28 days before the item is considered lost. Conquest carbon cannot be held responsible for any customs duty having to be paid by the purchaser, if you are unsure on import duty to your country please seek the right information before purchase.

SHIPPING COSTS: We only charge what we feel is the minimum rate acceptable, the cost isn't just calculated on the price set by our couriers but also the cost of packaging and transport.

RETURNS: If for any reason you are unhappy with your purchase, we agree to refund you in full upon receipt of the returned item or replace it within a period of 14 days by prior agreement. Postage costs may also be refunded once a case is reviewed. Please see Terms & Conditions for further information. If the product is purchased incorrectly or retuned to us with no fault then a 20% restocking fee may apply.

FEEDBACK: We really appreciate your business and hope you are delighted with your new purchase. In the rare event you are not happy for any reason at all, please let us know as soon as possible sales@conquestcarbon.com or +441258 480934. Your provided feedback is extremely important to us as it helps drive our business forward.

Our policy does not affect your statutory rights.

Each product brand distributed by Conquest Carbon (CC) has specific warranty conditions and terms – full details by product brand available upon request. CC also issue overriding warranty guidelines set out below;

CC does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by CC.

CC does not cover general wear and tear, corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use.

CC Reserve the right to repair/replace any defective part under warranty.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Competition, and race usage or activities other than those for which the component has been designed will greatly reduce its useful life and is not covered under warranty.

Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.

If near the end of a given warranty period and a repair/replacement is not possible CC reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.

Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.

Payment: We require 100% payment for the whole price of the goods that you order before your order can be accepted. Once accepted your order brings into existence a legally binding contract between you and Conquest Carbon. Acceptance of this contract will occur upon clearance of your payment with us. We reserve the right to refund any payment and cancel the contract should an item be deemed unfit for sale or out of stock.

Returns: You have the rights (distance selling act) to return any goods delivered to you within 14 days of purchase, at your own cost and risk. We do advise to send all items as sent to you recorded signed for. Any further loss or damage to an item sent by you is solely your responsibility. Any sum debited to us from your chosen payment method will be re-credited back to the account debited. As soon as the returned goods in question are returned to us in the same condition as they were sent out. If the product is purchased incorrectly or returned to us with no fault then a 20% restocking fee may apply. RETURN POLICY APPLIES TO ANY UNUSED MERCHANDISE IN ITS ORIGINAL CONDITION & PACKAGING. RETURN POLICY DOES NOT APPLY TO USED OR UNSEALED PRODUCTS (FOR EXAMPLE YOU CAN'T TRY AN EXHAUST ON YOUR BIKE, RIDE IT AND COMPLAIN IT'S TOO LOUD OR FIT A SET OF REARSETS, DO A TRACK DAY AND DECIDE THEY'RE NOT FOR YOU).

Delivery: We will dispatch the ordered goods to you as soon as is it is possible to the address you provided at the time you make your order (for further information with "available on back order" items please see "how long will it take to receive my order" above). We cannot be held responsible If an item is delayed through the postal service for whatever reason. All items purchased from Conquest Carbon will be posted out using either Royal Mail 'Signed for' or 'International Signed for' services.

Liability: No Liability whatsoever can be taken for any damage or injury caused that has resulted from a component sold by us being fitted or supplied. If there is an issue with the fitment or a fault with an item simply return it to us for a full refund (see section 2, Returns). We are more than happy to offer help and advice should you need it (see contact us page). Conquest Carbon will not be liable for any damages of any kind arising from the use of our products found on this site, but not limited to direct, indirect, incidental, punitive and consequential damages. Conquest Carbon will not be held responsible for any part fitted by any third party or cost to the purchaser if in doubt please seek to advise and costs from a qualified fitter before purchase.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: sales@conquestcarbon.com

 

Privacy Policy

Thanks for visiting Conquest Carbon. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
The policy: This policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

THE BASICS

1. Definitions

These definitions should help you understand this policy. When we say "we," "us," and "our," we are referring to Conquest Carbon. We import and distribute motorcycle parts from around the world for sale to motorcycle trade businesses as well as retail customers. When we say "Services," we are referring to the supply of products or information. When we say "you," and "customers," we are referring to any person or business who visits any of our Websites. "Personal Information" means any information that identifies or can be used to identify you, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation or other demographic information.
We operate on at least our websites https://www.conquestcarbon.co.uk,  https://www.conquestcarbon.com, and https://www.ducabike.co.uk. This Privacy Policy applies to these specific websites, as well as any other sites or mobile applications owned or operated by us (each a "Website" and together the "Websites"). The "Websites" include the Websites themselves, and any web pages, interactive features, applications, widgets, blogs, social networks, social network "tabs," or other online, mobile, or wireless offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device, or other technology, manner or means. While providing the Services, and as described in more detail below, we may collect Personal Information about a Website visitor, Member, person or email address on or related to a Distribution List, or Subscriber.

2. Changes

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

3. Scope

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you.

4. Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by post at:
Conquest Carbon
Attn. Privacy Officer
6 West Barn Business Park
Wimborne Rd
Blandford
Dorset
DT11 9HN
UK

YOUR INFORMATION

5. Information We Collect

(a) Information you voluntarily provide to us: When you sign up for and use the Services, consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, physical address, email address, IP address and phone number. By giving us this information, you consent to this information being collected, used, disclosed and stored by us, as described in this Privacy Policy.
(b) Information we collect automatically: When you use the Services or browse one of our Websites, we may collect information about your visit to our Websites, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Websites or other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Statement following.

(c) Information from your use of the Service: We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(d) Cookies and tracking: We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Website, such as pixels and web beacons, to analyze trends, administer the website, track users' movements around the website, serve targeted advertisements, and gather demographic information about our user base as a whole. For more information about our use of cookies and other tracking technologies, as well as how to opt out of the use of cookies, please refer to our Cookie Statement following.
(e) Web beacons: We use web beacons on our Websites and in our emails. When we send emails to customers, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Reports are also available to us when we send email to you, so we may collect and review that information.

6. Use and Disclosure of Personal Information

We may use and disclose Personal Information only for the following purposes:
(a) To promote use of our services to you and others. For example, if you intentionally submit Personal Information when you visit our Website but do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. For more information on how we use cookies or other tracking technologies for these purposes, as well as how to opt out of the use of cookies, please see our Cookie Statement following.
(b) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
(c) To send you System Alert messages. For example, we may inform you of temporary or permanent changes to our Services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
(d) To communicate with our customers about their account and provide customer support.
(e) To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.
(f) To protect the rights and safety of our customers and third parties, as well as our own.
(g) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(h) To provide information to representatives and advisors, including legal teams and accountants, to help us comply with legal, accounting, or security requirements.
(i) To prosecute and defend a court, arbitration, or similar legal proceeding.
(j) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
(k) To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

7. Public Information and Third Party Websites

(a) Social media platforms and widgets. Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
(c) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

8. Third Parties

We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service Providers. Sometimes, we share your information with our third party Service Providers, who help us provide and support our Services. For example, if you sign up to our websites, and maintenance becomes required to that website, then we may share your Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.
(b) Advertising partners. We may partner with third party advertising networks and exchanges to display advertising on our Websites or to manage and serve our advertising on other sites and may share Personal Information with them for this purpose. All third parties with which we share this information are required to use your Personal Information in a manner that is consistent with this policy. We and our third party partners may use cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our Websites and other sites in order to provide you with targeted advertising based on your browsing activities and interests. For more information about cookies and other tracking technologies, please see our Cookie Statement following.

9. Competitions and Promotions

We may, from time to time, offer surveys, competitions or other promotions on our Websites or through social media (collectively "Our Promotions"). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion's rules or law, use the information provided to communicate with you, or other people you select, about our Services. We may share this information with our affiliates and other organizations or Service Providers in line with this policy and the rules posted for the Promotion.

SECURITY

10. Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then Conquest Carbon will notify you as soon as possible and later report the action we took in response.

11. Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Conquest Carbon accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We will only reset them.

COMPLIANCE

12. We Operate in the United Kingdom and the EU

Our servers and offices are located in the United Kingdom and the EU, so your information may be transferred to, stored, or processed in the United Kingdom and the EU. While the data protection, privacy, and other laws of the United Kingdom might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United Kingdom, the EU and those third parties with whom we share it as described in this policy.

13. Accuracy and Retention of Data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.

14. Access

We will give you access to any Personal Information we hold about you within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about you from our servers at your request. There is no charge for an individual to access or update their Personal Information.
Thank you for taking the time to learn about Bike Torque Racing Ltd's Privacy Policy.

Cookies

This website only uses cookies to help us make the experience on the site better. Cookies are small files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. If you want to know more about what cookies are and how to control them, AboutCookies.org is a great resource, or read on to see what we use cookies for:

Cookie

Name

Purpose

More information

Google Analytics

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We make use of a tool from Google called Google analytics which tells us about the way people are using this website. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on this website they tend to go. We use this to try to work out what kind of experience they're having on the site, so we can make it better. Google Analytics sets cookies to help us accurately estimate the number of people visiting this website, and let us see how they're moving around the site. We use this when we make decisions on the type of content we create and how we structure the site. .

Click here for an overview of privacy at Google
For more information about Google Analytics and the cookies it sets, please take a look at this breakdown of their cookies.

Session Cookies

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Session cookies only last for the duration of a user's visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.

Visit the PHP website

AddThis Cookie

_csuid

AddThis is used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages.

AddThis privacy policy

Where can I find more information about cookies, and how do I turn cookies off or delete cookies?

Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.
You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.
You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting www.youronlinechoices.com and following the instructions provided.
Generally you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details. Please note that if you disable Flash cookies, you will not be able to play content on the ITV Player.
If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.

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